Although we strive our best to deliver quality products to you, we understand there will be need to return a product for various reasons.
Our goal it to make it easy for you to return your product. Please read the terms and conditions below before requesting a RMA from our Returns department. Thank You.
How long do I have to return a product?
Yobitech customer return requests must be made within 30 days of purchase.
We cannot accept any returns without a valid RMA number.
Please read the conditions below before requesting a RMA number.
When will I receive my replacement product?
Yobitech will replace defective products requested within 30 days of purchase.
The replacement product will be shipped out upon receipt of the defective product.
We are sorry but we cannot cross-ship an advance replacement to you.
You can either place a new order or wait for the product to me delivered to us first.
What happens if I want to return an item after 30 days?
Yobitech does not offer a refund after 30 days. Your product may be covered under a manufacturer's warranty and all returns and replacements must be handled directly with the manufacturer. Manufacturer's warranties vary by product category.
Return privileges are contingent upon various manufacturer policies and Yobitech reserves the right to decline return requests based on those policies.
What about discontinued products?
Certain products that are discontinued or back-ordered may not be available for replacement. In such cases, Yobitech will contact the customer to either offer a similar/like replacement part.
Do you charge a restocking fee?
Yes. We do not like to do this but a restocking fee covers the costs and processing and helps keep our prices competitive.
All domestic returns for refund will be subject to a 15% restocking fee. This restocking fee may be waived only to customers purchasing replacement items equal to or greater the value of the returning product.
All returns for refund on New Manufacturer Factory Sealed items that have been opened by the customer will result in a 15% restocking fee regardless of the replacement order. (Our apologies, but Yobitech cannot sell factory sealed products that have been opened as new products. We will have to sell such return products as used items at a lower cost. The restocking fee is to assist Yobitech in absorbing some of the cost associated in accepting opened factory sealed items as returns.)
What happens if I refuse a shipment?
If you refuse a package upon arrival or your package is undeliverable due to customer error, we will need to charge a 10% restocking fee to cover processing and handling costs.
What happens if I receive a damaged or wrongly shipped product?
Damaged items and wrongly shipped items must be reported to Yobitech within the first 7 days of receipt. It is the customer responsibility to open and inspect the packages once they have been delivered. No RMA for damaged products will be issued after 7 days upon receipt.
If the customer receives a damaged box, please refuse the products upon original delivery attempt. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify Yobitech immediately to arrange for a carrier inspection and a pick up of damaged products. Please notify Customer Service at 1-888-881-7218 of damaged products WITHIN THE FIRST 7 DAYS of receipt.
Timely receipt of this information is necessary for Yobitech to file a damage claim.
Do you offer price protection on returned products?
Yobitech does not offer price protection on any returned merchandise. Any return of a product that has had a price drop is processed at the then current price of the initial invoice/sale.
What type of condition do I need to return the product in?
Please return all products 100% complete and in resalable condition. This includes manufacturer box, UPC label, packing materials, all manuals, blank warranty cards and accessories. Please do not write on or damage the manufacturer box or the individual product itself. (Warranty will be voided if there are any cosmetic damages or markings on the returning product) Return products must be packed and shipped properly in additional packaging. RMA will be void if product is damaged, incomplete, or in non-resalable condition. Yobitech reserves the right to void any warranty or return privileges on tampered products, damaged products, or abuse of warranty & return privileges.
Who pays for shipping?
Customer is responsible for shipping charges for all products being shipped back to Yobitech's RMA Department. Products exchanged or replaced will be shipped by Yobitech to Customer at Yobitech's expense. The replacement product will be shipped back to the customer via UPS Ground. Any specialized or expedited shipping service aside from UPS Ground, for the replacement part, will be processed and incurred at the customer's expense. If the carrier selected by Customer is not used by Yobitech, a comparable shipping method will be selected.
Is shipping refundable?
We apologize, but shipping is never refundable.
How should I ship my return product and who is responsible?
Customer is responsible for all risk of loss and damage to products being shipped back to Yobitech. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS or FedEx. This is for your protection as well as to ensure quick action on your return. It is the customer responsibility to provide and maintain tracking information to verify proof of delivery for return products.
Yobitech offers the industry best warranty in legacy storage. However, Yobitech reserves the right to revoke the warranty on any order or items if we feel the warranty privileges have been abused. Fraud, excessive returns, or physically damaged products may be reasons for denial of warranty.
Note: After 30 Days from the purchase delivery date, warranty privileges will not apply to any future compatibility issues. Yobitech buyer's warranty privileges apply only to the functionality of the drive, not to the future compatibility of the servers due to firmware issues or controller updates, etc. Yobitech will only ship replacement drives with same or similar specifications of the ones purchased. All replacements due to firmware incompatibility and/or undesirable manufacture must be made within 30-days of purchase. After 30 Days, Yobitech will not honor any request for replacements due to such circumstances. (please check the compatibility of your hard drive upon receipt of purchase)
Are you ready to request a RMA?
RMAs can only be processed via e-mail. We cannot process RMAs over the phone.
Please send an email to us at [email protected], to obtain a Return Merchandise Authorization (RMA) before shipping product back to Yobitech.
This will expedite and help ensure the proper action or credit upon processing.
In order to expedite a return, please have the following information on hand when requesting an RMA number:
Also, please do not write on or damage the manufacturer box.
RMA return address will be provide upon request of RMA number.
Please Note: Failure to return a product within the applicable return period or 10 calendar days will be deemed an acceptance of the product. Yobitech must receive the returned product within 10 calendar days upon issue of the RMA or the RMA will be void.